FIVE YEAR PROTECTION PROGRAMME FOR YOUR FURNITURE
All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why we offer Premier Care. It is a protection programme specifically designed to ensure that for 5 years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like rips, tears or burns, enabling you to continue to enjoy your furniture to the full.
Castelan Approved Protector
This Protection Programme features the application of Castelan Approved Protector on fabric. The treatment forms an invisible and durable shield around each fibre, resisting oil and water based spillages thus helping to prevent permanent staining. Stains that do result from a spillage are much easier to remove, keeping your fabric upholstery looking newer for longer.
It can also eliminate odours caused by mildew, micro-organisms and fungal growth. These benefits all help to promote a healthier living environment for you and your family. Premier Care is fully approved and endorsed by Allergy UK.
Regular cleaning and vacuuming combined with the rotation and reversal of cushions will help to maintain the overall appearance and performance of your furniture. In the event of a spill, blot with a clean dry cloth. Avoid the use of silicone polishes, detergents and abrasive cleaners as these may damage your furniture. We recommend that upholstered furniture should be professionally cleaned every 12 to 18 months.
Including, but not limited to*:
Fabric Upholstery or Leather
Premier Care for fabric upholstery or leather protects your purchase for five years and includes the following cover:
For accidental household spills that result in a stain on your fabric or leather upholstery.
ACCIDENTAL DAMAGE COVER
Guards against accidental damage resulting in a rip, tear or burn to your fabric or leather upholstery. Leather upholstery is also covered for accidental damage resulting in a scratch, puncture or scuff. An extra benefit of Premier Care accidental damage cover is that you can also claim once if your child or pet deliberately damages your furniture.
Please contact us for further information and prices.
These terms apply for the full 5 years of your Premier Care policy*. This section contains a brief summary of cover & should not be taken to represent all the terms & conditions contained in the certificate of insurance, a copy of which is available on request. Cover is governed by English Law.
Castelan Ltd is authorised and regulated by the Financial Services Authority (FSA). Our FSA registration number is 312518.
*Subject to Terms & Conditions.
The following terms apply:
Eligibility To be eligible to purchase this Premier Care protection programme the goods must be for residential use, in a property which is not let, or sublet and you must be a resident of the UK, Northern Ireland, Isle of Man or Channel Islands.
Exclusions & LimitationsAny claim for or resulting from the following will not be valid: (i) Damage caused deliberately by any person or child; (ii) Wear and tear consistent with the initial quality of the product and the manner in which the product is used; (iii) Neglect, abuse, or misuse of the product; (iv) The effects of sunlight, wind, weather, rusting, radiation or corrosion upon the product; (v) Structural defects in products that have been manufactured in accordance with a defective design or specification; (vi) Changes in colour of any part of the product regardless of the cause; (vii) Stains caused by dye transfer; (viii) Staining or Accidental Damage to products used in a food preparation area; (ix) Use of incorrect or inappropriate cleaning products or cleaning methods; (x) The removal of any odour even where caused by a stain; (xi) Damage caused whilst the product is in transit; (xii) Damage caused by animals (other than animal fluids), birds or insects (NOTE: Pet damage is limited to one claim only during the life of the policy); (xiii) Costs, expenses or other financial loss in addition to the costs of cleaning, repairing or replacing the product; (xiv) Use of the product in business premises or in residential premises which you let or sublet; (xv) Use of the product outside the United Kingdom, Northern Ireland, the Isle of Man and the Channel Islands; (xvi) Structural Defects first discovered before the expiry of the manufacturer's guarantee;
Making a claimOur primary objective in the event of a claim will be the restoration of your furniture, and you should contact us on 0870 320 6614 within 72 hours of the discovery of the accident. We will then offer you a mutually convenient appointment for one of our experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately. Remove any solid matter. Soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.
ComplaintsIf you have a complaint, please phone 0870 320 3333 if you are a resident of the United Kingdon, or 01 2000 200 if you are a resident of the Republic of Ireland, alternatively write to Castelan Ltd, Customer Care Manager, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY, Untied Kingdom. Castelan will do their best to resolve this to your satisfaction but if you remain dissatisfied they will give you information about referring your complaint to the Financial Ombudsman Service if you are a resident of the United Kingdom or the Financial Services Ombudsman if you are a resident of the Republic of Ireland.
CancellationYou may cancel this insurance and receive a full refund of any premium you have paid provided you have not made a claim or the product has not been treated, by returning all insurance documentation together with the sales receipt to Queenstreet Furnishings, Church Road, Alphington, Exeter, Devon, EX2 8SW within 14 days from the start date of your policy.
Castelan Ltd, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY. This information is available in large print, braille and audio request.