Frequently Asked Questions
Why should I buy from Queenstreet Furnishings?
With over 40 years experience in providing high quality products and exceptional customer service, we have become a leading independent retailer in the South West and beyond - we have the added advantage of being able to provide furniture, beds & flooring all under one roof in our extensive showrooms in Exeter, Devon.
We are members of the Carpet Foundation Consumer Code of Practice as approved by the Trading Standards Institute. The Consumer Code incorporates the highest retail selling standards and gives consumers the reassurance they deserve when purchasing carpet.
Additionally, we are also members of the Minerva Furnishers Guild, a dynamic furniture buying group currently representing 109 top quality independent furniture retailers located throughout the UK, Channel Islands and Ireland. Minerva is able to combine the individual strengths of independently owned businesses with the collective buying power of 145 stores, to offer well designed, quality furniture at extremely competitive prices.
Do you offer finance facilities?
Yes, we offer INTEREST FREE CREDIT
on items purchased directly from our showrooms in Exeter, Devon, terms & conditions apply. Unfortunately, we cannot offer this service for online orders.
How long will it take until my purchase is delivered?
Delivery times may vary from a couple of weeks to a several weeks depending on the item. If you purchase directly from our showrooms in Exeter, Devon then many items are ready to take home the same day or we can deliver locally within just a few days. Please read our Terms & Conditions
for full details.
Do you charge for delivery?
Delivery is free of charge throughout the UK mainland for orders over £499. For online orders under £500, a charge may be applicable dependant on your location. Please read our Delivery
section for full information.
Will you take my old furniture or bed away?
Unfortunately we cannot remove old furniture or beds for online orders. However, most good councils offer a removal service that will arrange disposal of such items. For purchases made directly at our showrooms in Exeter, Devon then we can usually offer this service. Please ask at the time of purchase.
Do you offer a home measuring service?
Yes, we can visit your home or place of work to measure for flooring and furniture quotations. This service is usually free of charge and is available to customers based in the South West including Devon, Cornwall, Dorset & Somersest. Contact Us
now to arrange your appointment.
What kind of sofas & chairs do you stock?
We stock a wide range contemporary and traditional sofas, chairs, fireside chairs, recliners and stools to suit all tastes. We a major stockist in the South West for luxurious Collins & Hayes sofas as well as Sherborne recliners and settees, amongst many other famous UK brands.
Do you stock lift & rise recliner chairs?
Yes, we are specialists in lift & rise recliner chairs available in a wide range of fabrics and models. If you have a registered disability which affects mobility than you may qualify for VAT exemption on your purchase. These chairs usually come Express Delivery and indeed some we stock in our showrooms in Exeter, Devon for even quicker delivery.
What type of beds & mattresses do you stock?
We stock all types of beds and mattresses to suit all budgets and uses. Whether you are looking for a divan, metal or wooden bedsteads, a guest bed, children's beds including bunks, and latex or memory foam mattresses, electric adjustable beds or headboards.
Do you have beds & mattresses ready for quick delivery?
If you are purchasing directly from our showrooms in Exeter, Devon then a number of beds and mattresses are held in stock to take home the same day or for quick delivery locally. Otherwise, beds & mattresses may take anything from one week upwards to order and deliver.