Fabric care

Five year protection programme for your furniture

All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why we offer Staingard Plus. It is a protection programme specifically designed to ensure that for 5 years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like rips, tears or burns, enabling you to continue to enjoy your furniture to the full.

The Staingard Plus Promise

In the case of a stain or accidental damage, if you can't remedy the problem yourself, one of Staingard's national team of professional repair technicians will visit your home and resolve the problem for you.

If that does not solve the problem, don't worry, Staingard will replace the damaged or stained part of your furniture.

Regular cleaning and vacuuming combined with the rotation and reversal of cushions will help to maintain the overall appearance and performance of your furniture. In the event of a spill, blot with a clean dry cloth. Avoid the use of silicone polishes, detergents and abrasive cleaners as these may damage your furniture. We recommend that upholstered furniture should be professionally cleaned every 12 to 18 months.

Stains Covered

Including, but not limited to:

Fabric Upholstery or Leather

Staingard Plus for fabric upholstery or leather protects your purchase for five years and includes the following cover:

Stain cover

For accidental household spills that result in a stain on your fabric or leather upholstery.

Stain & accidental damage cover

As well as the cover for stains, this guards against accidental damage resulting in a rip, tear or burn to your fabric or leather upholstery. Leather upholstery is also covered for accidental damage resulting in a scratch, puncture or scuff. An extra benefit of Staingard Plus accidental damage cover is that you can also claim three times if your pet deliberately damages your furniture.

Please contact us for further information and prices.

Duration of the insurance

The insurance will commence immediately after your furniture is delivered and will continue for a period of five years.

Eligibility

To be eligible to purchase this Staingard Plus protection programme the goods must be for residential use, in a property which is not let, or sublet and you must be a resident of the UK, Northern Ireland, Isle of Man or Channel Islands.

Exclusions & Limitations

The following exclusions apply:

  • Commercial use
  • Deliberate damage
  • Abuse or neglect
  • Removal of odours
  • Wear and tear
  • Natural characteristics of leather
  • Fading of fabric and materials
  • Accumulated multiple stains

This is a summary only. Please refer to your certificate of cover for full terms and conditions.

Making a claim

The primary objective in the event of a claim will be the restoration of your furniture, and you should contact Staingard immediately on the discovery of the accident (24 hours hotline). Staingard will then offer you a mutually convenient appointment for one of their experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately. Remove any solid matter. Soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.

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Queenstreet Furnishings, Church Road, Alphington, Exeter, Devon, EX2 8SW

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