Blog » CORONAVIRUS - Latest updates (29th March)


CORONAVIRUS (COVID-19)

LATEST UPDATES FOR OUR CUSTOMERS

OUR DOORS MAY HAVE TEMPORARILY CLOSED BUT YOU CAN STILL BROWSE ONLINE AND TELEPHONE OR EMAIL US TO ORDER


GENERAL ENQUIRIES

We continue to work remotely and will deal with all enquiries received via email, our websites or telephone.


CONTACT INFORMATION

You can contact us by email at info@queenstreet.co.uk at any time and we will respond within 24 hours.

For more pressing enquiries please call Monday to Friday 10am to 4pm:

FOR ALL FURNITURE, SOFA & BED ENQUIRIES:

Contact Gary Dixie on 07866 776 180

FOR ALL FLOORING ENQUIRIES:

Contact Mark Dixie on 07739 365 690

If your call is not immediately answered, please leave a message and we will call you back.


EXISTING CUSTOMER ORDERS

We are keeping a close eye on all existing customer orders and monitoring their progress with our suppliers.

1. CUSTOMERS WITH OUTSTANDING ORDERS

The majority of suppliers have suspended production and deliveries for the moment. They have promised to update us as and when their operations resume. Unfortunately this period of suspension will no doubt delay original order timescales.

2. CUSTOMERS WITH GOODS AWAITING DELIVERY

Some orders have already arrived to our warehouse. You will have been notified if we have received your order and will be aware that we are storing it securely in our warehouse.


DELIVERY

We are currently not delivering or installing any orders, unless they are deemed urgent or critical in parts of Devon only.

We continue to follow advice of Public Health England and will make contact-free urgent or critical deliveries for some new online, telephone or existing orders which have arrived into our warehouse. If in doubt, please contact us to discuss your requirement.

1. DELIVERY OF GOODS

We will only deliver to your doorstep or to a garage or outbuilding. We are currently not entering your premises and so cannot unwrap, install or assemble your order. We cannot remove old furniture, beds or flooring.

2. TOUCHING AN ORDER WE HAVE DELIVERED

Public Health England advise that there is no current evidence to suggest that the virus can be transmitted from packaging.

3. CORONAVIRUS SYMPTOMS

We will not deliver, under any circumstances, if you or anybody living at the delivery address has displayed possible coronavirus symptoms resulting in any of you having to self isolate.


NEW ORDERS & URGENT OR CRITICAL REQUIREMENTS

We are open for business online or by telephone. We are creating fantastic offers online at queenstreet.co.uk and casa-furniture.co.uk including stock items ready for quick delivery when restrictions are relaxed.

Please contact us to discuss any urgent or critical requirements you may have. We hold stocks of divan beds, mattresses, lift and rise care recliners amongst other items. We are here to help.


COLLECTIONS

Our shops are closed, so it is not possible to collect orders.


Take care of yourselves and we look forward to welcoming you back into our shops when we can open our doors once more.

 
 

Queenstreet Furnishings, Church Road, Alphington, Exeter, Devon, EX2 8SW

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